Terms and Conditions

Important Notice — Please Read Before Placing an Order

BY ACCESSING THE WEBSITE, SUBMITTING ANY ORDER FORM, OR MAKING ANY PAYMENT TO NAKSHATRA & CO, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND UNCONDITIONALLY ACCEPTED THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, INCLUDING IN PARTICULAR THE FOLLOWING:

1. ALL READINGS, REPORTS, CONTENT AND COMMUNICATIONS PROVIDED BY NAKSHATRA & CO ARE PROVIDED FOR ENTERTAINMENT, SELF-REFLECTION AND GENERAL INFORMATIONAL PURPOSES ONLY AND MUST BE UNDERSTOOD, TREATED AND USED STRICTLY IN THAT MANNER.

2. ASTROLOGY IS A TRADITIONAL SYSTEM OF INTERPRETATION. IT IS NOT A SCIENCE, AND NOTHING WE PROVIDE IS A STATEMENT OF FACT, A PREDICTION THAT WILL NECESSARILY COME TRUE, OR A GUARANTEE OF ANY OUTCOME.

3. OUR REPORTS ARE NOT VALID FOR ANY LEGAL PURPOSE, ARE NOT CERTIFICATES OF ANY KIND, AND MUST NOT BE PRODUCED, RELIED UPON OR SUBMITTED BEFORE ANY COURT, TRIBUNAL, AUTHORITY, EMPLOYER, INSURER, FINANCIAL INSTITUTION, MATRIMONIAL FORUM OR ANY OTHER PERSON FOR ANY PURPOSE WHATSOEVER.

4. NOTHING WE PROVIDE IS MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, LEGAL, FINANCIAL, INVESTMENT, TAX, CAREER OR OTHER PROFESSIONAL ADVICE.

5. YOU ALONE ARE RESPONSIBLE FOR EVERY DECISION YOU MAKE, OR DO NOT MAKE, AFTER READING ANY REPORT OR CONTENT.

6. FEES ARE NON-REFUNDABLE ONCE PREPARATION OF YOUR REPORT HAS COMMENCED, EXCEPT IN THE LIMITED CIRCUMSTANCES SET OUT IN CLAUSE 14.

7. OUR TOTAL LIABILITY TO YOU, FOR ANY REASON WHATSOEVER, SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, YOU MUST NOT ACCESS THE WEBSITE, SUBMIT ANY ORDER FORM OR MAKE ANY PAYMENT.

1. Introduction and Scope

1.1. These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Nakshatra & Co, together with its proprietor(s), partners, principals, employees, practitioners, consultants, contractors, agents, representatives, successors and permitted assigns (collectively, “Nakshatra & Co”, “we”, “us” or “our”), and govern your access to and use of the website located at nakshatraco.in and every page, sub-domain, form and feature thereof (the “Website”), and your purchase, receipt and use of any Services (as defined below).

1.2. These Terms apply to every person who accesses the Website, whether or not such person purchases any Service, and to every person who places an Order, makes a payment, receives a Report, or communicates with us by any means, including email and WhatsApp.

1.3. These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, as amended from time to time, and constitute an electronic record which does not require any physical or digital signature to be binding.

1.4. These Terms shall be read together with any policy, notice or document that we publish on the Website from time to time, including any Privacy Policy, each of which is incorporated into these Terms by reference. In the event of any conflict between these Terms and any such policy, notice or document, these Terms shall prevail unless the other document expressly states otherwise.

2. Definitions and Interpretation

2.1. In these Terms, unless the context otherwise requires, the following expressions shall have the following meanings:

(a) “Applicable Law” means all laws, statutes, ordinances, rules, regulations, notifications, guidelines, orders, directions and judgments having the force of law in the Republic of India, as amended, modified or re-enacted from time to time;

(b) “Birth Data” means the name, date of birth, time of birth, place of birth and any other information relating to the birth of any person that you submit to us, whether relating to you or to a Third-Party Subject;

(c) “Business Day” means any day other than a Saturday, Sunday or a public holiday in India;

(d) “Content” means all text, essays, articles, graphics, designs, charts, images, illustrations, layouts, logos, marks, names, audio, video, software, code and other material appearing on or made available through the Website, our communications or our Reports;

(e) “Contact Details” means the email address and WhatsApp-enabled mobile number provided by you in any Order Form or communication;

(f) “Delivery Channels” means email and WhatsApp, or such other electronic means as we may determine from time to time;

(g) “Fees” means the price displayed on the Website for the relevant Service at the time an Order is placed, and any other amount payable by you under these Terms;

(h) “Force Majeure Event” has the meaning given to it in Clause 24;

(i) “Intellectual Property Rights” means all patents, copyrights, trade marks, service marks, trade names, domain names, designs, database rights, rights in confidential information, know-how, and all other intellectual property rights of any nature whatsoever, whether registered or unregistered, subsisting anywhere in the world;

(j) “Order” means each request for a Service submitted by you through an Order Form, together with the corresponding payment;

(k) “Order Form” means any form on the Website through which you submit Birth Data, Contact Details or other information for the purpose of purchasing a Service;

(l) “Payment Gateway” means Razorpay Software Private Limited or any other third-party payment aggregator, gateway or processor engaged by us from time to time;

(m) “Preparation Commencement” means the point in time at which we begin the calculation, analysis, interpretation or writing of a Report for an Order, which shall be deemed to occur on the earlier of (i) our sending you any communication stating or indicating that preparation of your Report has begun, and (ii) the expiry of two (2) hours after we receive both your payment and complete Birth Data for that Order;

(n) “Report” means any written reading, report, analysis, chart, document or file, in any format, prepared by us and delivered or made available to you, together with any follow-up clarification, revision or communication relating to it;

(o) “Services” means the preparation and delivery of Reports and all other services, content and communications offered or provided by us through the Website or otherwise;

(p) “Third-Party Subject” means any person, other than you, whose Birth Data you submit to us, including without limitation a partner, spouse, prospective spouse, family member or any other individual; and

(q) “You” or “your” means the person accessing the Website, placing an Order, making a payment or receiving a Report and, where the context so requires, any person on whose behalf you act.

2.2. In these Terms: (a) headings are for convenience only and shall not affect interpretation; (b) the singular includes the plural and vice versa; (c) references to any gender include all genders; (d) the words “include”, “including” and “in particular” shall be construed as illustrative and shall not limit the generality of any preceding words; (e) references to any statute or statutory provision include that statute or provision as amended, extended or re-enacted from time to time; and (f) any obligation on you not to do something includes an obligation not to allow that thing to be done.

3. Acceptance of Terms

3.1. By accessing or browsing the Website, submitting any Order Form, clicking any button labelled “Proceed to Payment” or similar, making any payment, receiving any Report or otherwise availing of any Service, you signify your unconditional acceptance of these Terms, as amended from time to time, and you agree to be bound by them. No further act of acceptance shall be necessary.

3.2. Each Order constitutes an offer by you to purchase the relevant Service in accordance with these Terms. A contract between you and us shall come into existence only upon the successful receipt by us of your payment in full through the Payment Gateway. We reserve the right to decline any Order at our sole discretion prior to Preparation Commencement, in which event any amount received by us for that Order shall be refunded in full to the original payment method.

3.3. You acknowledge that you have had a full and fair opportunity to read these Terms before placing any Order, that these Terms are accessible through the Website, and that you have not relied on any statement, representation, assurance or warranty other than those expressly set out in these Terms.

4. Eligibility

4.1. The Services are intended solely for persons who are eighteen (18) years of age or older and who are competent to contract under the Indian Contract Act, 1872. By placing an Order, you represent and warrant that you satisfy these conditions.

4.2. If you are under eighteen (18) years of age, you may not place an Order, and any Report relating to a minor may be ordered only by the minor’s parent or lawful guardian, who shall be deemed to have accepted these Terms on the minor’s behalf and shall be solely responsible for the minor’s use of the Services.

4.3. We reserve the right to request proof of age or authority at any time and to refuse, suspend or cancel any Order where we have reason to believe that these conditions have not been satisfied.

5. Nature of the Services — Entertainment Purposes Only

5.1. The Services, every Report and all Content are provided exclusively for entertainment, self-reflection and general informational purposes, and must be read, understood, treated and used in that manner only. Nothing we provide is intended to be, or should be construed as, a statement of fact, a prediction that will necessarily materialise, a diagnosis, an opinion on which reliance may be placed, or an assurance of any kind.

5.2. You acknowledge and agree that astrology, including Vedic (Jyotish) astrology, is a traditional system of symbolic interpretation. It is not a science, its methods are not capable of scientific proof or verification, and its conclusions are neither objective nor reproducible. Different astrologers, traditions and methods may, and frequently do, arrive at different interpretations of the same chart.

5.3. Where the Website or any Report refers to calculation, precision, accuracy, exactness, degrees, minutes or similar concepts, such references describe only the arithmetical computation of planetary positions and related astronomical or astrological data from the Birth Data supplied by you. They do not describe, and shall not be taken to imply, any accuracy, certainty, reliability or validity of any interpretation, observation, suggestion, timing or prediction.

5.4. Any description of a Report on the Website, including any list of subjects, themes, houses, planets, periods or “windows” that a Report may address, is indicative only. The actual content, length, structure, depth, emphasis and conclusions of each Report depend on the individual chart and on our interpretive judgement, and we do not warrant that any Report will address any particular question, subject or concern in any particular manner or at all.

5.5. You acknowledge that the Services are not a substitute for your own judgement, and that you have purchased them voluntarily for your personal interest and entertainment. You remain free to make, and remain solely responsible for, every choice in your life, and no Report or Content shall be regarded as determining, directing or compelling any choice, action or course of conduct on your part.

5.6. You are solely responsible for independently evaluating whether the Services are suitable for your needs before placing an Order, and your use of the Website, the Services and every Report is entirely at your own risk.

6. Reports Are Not Valid for Legal or Official Purposes

6.1. No Report has any legal validity whatsoever. A Report is not a certificate, affidavit, declaration, horoscope for official use, birth record, proof of any fact, or document of any legal, evidentiary, official or statutory character.

6.2. You shall not produce, submit, file, rely upon, or permit any other person to produce, submit, file or rely upon, any Report or any part of it before or in connection with any court, tribunal, arbitral body, police or investigating authority, government department, regulatory authority, employer, prospective employer, educational institution, insurer, bank, lender, financial institution, immigration authority, religious body, community body, matrimonial service, marriage registrar or any other person or forum, for any purpose whatsoever, including evidence, verification, eligibility, suitability, compatibility, character, health, fitness, creditworthiness or matrimonial matching.

6.3. Without limiting the generality of the foregoing, no Report, including any compatibility, synastry, relationship or marriage-related Report, shall be used as the basis, or as a basis, for any decision to marry or not to marry, to enter into, continue or end any relationship, or to accept or reject any person as a prospective spouse. Any such use shall be entirely at your own risk and responsibility.

6.4. We shall not be liable for any consequence of any use of a Report in breach of this Clause 6, and you shall indemnify us in accordance with Clause 23 against any claim arising from any such use.

7. No Professional Advice

7.1. No Report or Content constitutes, or is intended to constitute, medical, health, psychological, psychiatric, counselling, therapeutic, legal, financial, investment, trading, banking, insurance, tax, accounting, property, business, career, educational, matrimonial or any other professional advice, and no such advice shall be inferred from any Report or Content.

7.2. We are not registered, licensed or qualified as medical practitioners, mental-health professionals, lawyers, investment advisers, research analysts, financial planners, tax practitioners or any other regulated professionals, and nothing in the Services is offered in any such capacity.

7.3. Where any Report touches upon matters of health, wellbeing, relationships, career, money, property, litigation or timing, it does so only in general, traditional and symbolic terms. It does not diagnose, treat, cure, prevent or predict any disease or condition, does not recommend any investment, transaction or course of legal action, and must not be relied upon in place of advice from an appropriately qualified professional.

7.4. You must never delay, discontinue, refuse or modify any medical or psychological treatment, or any legal, financial or professional course of action, on the basis of any Report or Content.

7.5. If you are experiencing distress, anxiety, thoughts of self-harm or any mental-health emergency, please contact a qualified mental-health professional, a trusted person or emergency services immediately. Our Services are not a substitute for such support.

8. No Guarantee of Outcomes

8.1. We make no representation, warranty, promise or guarantee, whether express or implied, that any event, circumstance, change, opportunity, relationship, marriage, job, promotion, income, gain, recovery, success or other outcome described, suggested or implied in any Report will or will not occur, or will occur at any particular time or in any particular manner.

8.2. Any reference in a Report to a period, phase, window, cycle or timing that is favourable, unfavourable, supportive, challenging or otherwise is a traditional interpretive observation offered for reflection only, and shall not be construed as a forecast, projection or assurance.

8.3. The occurrence or non-occurrence of any event, whether or not mentioned in a Report, shall not constitute a deficiency in the Services, a breach of these Terms or a ground for any refund, compensation or claim.

9. Methodology, Calculation and Accuracy

9.1. Reports are prepared by applying traditional sidereal (Vedic) astrological principles to the Birth Data supplied by you, with the assistance of calculation software and tools selected by us, followed by interpretation in accordance with our own methods, judgement and discretion. You acknowledge that we may use multiple software applications, automated tools and technology-assisted processes, which may include artificial-intelligence tools and third-party services accessed through application programming interfaces (APIs), to assist us in calculating, drafting, formatting, translating or reviewing any Report, under such review as we consider appropriate. We may change our methods, tools, software, formats and processes at any time without notice.

9.2. The calculation of any chart depends entirely upon the accuracy and completeness of the Birth Data supplied. A variation of even a few minutes in the time of birth, or an error in the date or place of birth, may materially alter the chart and every interpretation derived from it. We do not verify, and have no obligation to verify, any Birth Data.

9.3. Calculation software, ephemerides, geographic and time-zone databases and other tools may contain errors, approximations or inconsistencies for which we are not responsible. While we take reasonable care in preparing Reports, we do not warrant that any Report will be free from error, omission, inconsistency or typographical mistake.

9.4. Interpretation necessarily involves subjective judgement. Disagreement with any interpretation, emphasis, tone or conclusion shall not constitute an error, a deficiency in the Services or a ground for any refund or claim.

9.5. Reports are prepared by people and, like any work done by people, may occasionally contain errors, omissions, inconsistencies or typographical mistakes, whether in calculation, transcription, interpretation or presentation. Any such error shall not, by itself, constitute a deficiency in the Services or a ground for any refund or claim. Where a material error is brought to our attention, we shall endeavour to correct it within a reasonable time, and such correction shall be your sole remedy in respect of it.

10. Remedial Suggestions and Traditional Practices

10.1. A Report may, at our discretion, refer to traditional practices such as behavioural or habitual adjustments, mantra, breathwork, meditation, service, charity or considerations of timing (commonly referred to as “upayas” or “remedies”). Any such reference is offered solely as a matter of tradition, reflection and personal discipline.

10.2. No such practice is represented, claimed or warranted to cure, treat, mitigate or prevent any disease, disorder or condition, to alter any astrological influence, or to bring about, change, avert or influence any event or outcome. Nothing in any Report or Content shall be construed as an advertisement, claim or representation of any remedy for any disease or condition.

10.3. Adoption of any practice is entirely voluntary and at your own risk. You must exercise your own judgement, consider your health, safety, means and circumstances, and consult an appropriate professional before undertaking any practice that may affect your health, finances or wellbeing.

10.4. We do not sell, and do not recommend the purchase of, gemstones, rudraksha, amulets, yantras, pujas, rituals, ceremonies or any other product or paid service as a remedy. Any purchase you make from any third party is made entirely at your own risk and we shall have no responsibility for it.

11. Your Obligations

11.1. You agree, represent and warrant that:

(a) all Birth Data, Contact Details and other information you submit are true, accurate, complete and current, and you are solely responsible for any consequence of any inaccuracy, incompleteness or error in them;

(b) where you submit the Birth Data of any Third-Party Subject, you have obtained that person’s informed consent to the submission and processing of their Birth Data for the purpose of the Services, or you are that person’s parent or lawful guardian, and you shall produce evidence of such consent upon our request;

(c) you shall not submit any information that you are not lawfully entitled to share, and you shall not submit any sensitive information that the Services do not require, including information relating to religion, caste, health records, financial accounts, passwords or government identifiers;

(d) you shall carefully check the Birth Data stated in your Report and notify us of any discrepancy between the Birth Data you submitted and the Birth Data stated in the Report within twenty-four (24) hours of delivery, failing which the Report shall be deemed to have been accepted by you;

(e) you shall keep your Contact Details accessible and operational, and shall regularly check your email (including spam, junk and promotions folders) and WhatsApp for communications from us; and

(f) you shall use the Services, the Website and every Report only for your own lawful, personal and non-commercial purposes and strictly in accordance with these Terms.

11.2. You shall be solely liable for any claim by any Third-Party Subject or other person arising from your submission of their information or your use or disclosure of any Report.

12. Orders, Fees and Payment

12.1. All Fees are displayed and payable in Indian Rupees unless expressly stated otherwise. The Fees applicable to an Order are those displayed on the Website at the time the Order is placed.

12.2. Nakshatra & Co is not, as on the date of these Terms, registered under the Central Goods and Services Tax Act, 2017 or any corresponding State legislation. Accordingly, no goods and services tax is charged on the Fees, and no tax invoice is issued; the payment receipt issued by the Payment Gateway shall serve as your record of payment. Should we become registered in future, applicable taxes may be levied on Orders placed after the date of such registration, as displayed at the time of the Order.

12.3. All payments are processed by the Payment Gateway, and your use of the Payment Gateway is subject to its own terms, conditions and privacy policy, for which we are not responsible. We do not collect, receive or store your card details, UPI credentials, bank account credentials or other payment instrument information. We shall not be liable for any failure, delay, error, decline, downtime or security incident attributable to the Payment Gateway, your bank, your card issuer or any other intermediary.

12.4. Any charges levied by your bank, card issuer or payment provider, including foreign-exchange conversion charges, cross-border transaction fees or other charges, shall be borne solely by you.

12.5. An Order shall be deemed complete only upon our receipt of the full Fees and complete Birth Data. If a payment fails, is reversed, is declined or remains pending, no contract shall come into existence and we shall have no obligation to provide any Service.

12.6. We reserve the right to correct any error, inaccuracy or omission in any Content, description of a Service, Fee or availability at any time, without prior notice. If any Fee is displayed incorrectly on the Website owing to a technical or typographical error, we shall not be bound by the incorrect Fee. We may, at our option, notify you of the correct Fee and proceed with your Order only upon your acceptance, or cancel the Order and refund any amount received.

12.7. We reserve the right to change the Fees, discontinue any Service or introduce new Services at any time without prior notice. Any such change shall not affect an Order for which payment has already been received.

12.8. Any promotional offer, discount, code, complimentary or free Service is subject to the terms of that offer, may be modified or withdrawn at any time without notice, cannot be exchanged for cash, carries no refund value, and cannot be combined with any other offer unless expressly stated. Every complimentary or free Service is subject to these Terms in full, including every disclaimer and limitation contained in them.

13. Preparation and Delivery

13.1. The Services consist solely of electronic Reports. No physical goods are shipped, and no physical delivery shall be made.

13.2. The preparation period for an Order shall commence only upon our receipt of both the full Fees and complete Birth Data. Any delivery time displayed on the Website, in any Report description or in any communication is an estimate given in good faith for your convenience only. Time shall not be of the essence, and we shall not be liable for any delay in preparation or delivery. Any estimated delivery time is counted from our receipt of both the full Fees and complete Birth Data and, where it would end on a day that is not a Business Day, it shall be extended to the end of the next Business Day.

13.3. Reports are delivered through the Delivery Channels to the Contact Details provided by you. A Report shall be deemed delivered upon its dispatch from our email account or WhatsApp number to your Contact Details, irrespective of whether you open, read or download it.

13.4. We shall not be responsible for any failure, delay or error in delivery arising from incorrect, incomplete or inactive Contact Details, full or unavailable inboxes, spam or junk filtering, WhatsApp restrictions, device or network failures, or any other cause outside our reasonable control. Any re-delivery shall be at our discretion.

13.5. We may require clarification or additional information from you, and any time taken by you to respond shall extend the estimated delivery time correspondingly.

13.6. It is your responsibility to download and retain a copy of each Report. We are under no obligation to store, retain or re-send any Report after delivery.

14. Cancellation and Refunds

14.1. Before Preparation Commencement. You may cancel an Order by writing to support@nakshatraco.in before Preparation Commencement. Upon a valid cancellation, we shall refund the Fees received for that Order, less any charges levied on us by the Payment Gateway in respect of that payment.

14.2. After Preparation Commencement. Once Preparation Commencement has occurred, the Order cannot be cancelled and the Fees are non-refundable, whether or not the Report has been delivered, read or used, save only as expressly provided in Clause 14.3.

14.3. Limited refunds. Notwithstanding Clause 14.2, we shall refund:

(a) any amount charged more than once for the same Order, upon verification;

(b) the Fees for an Order where payment has been received but we are unable or unwilling to provide the Report for reasons attributable solely to us; and

(c) the Fees for an Order where the Report has not been dispatched within seven (7) Business Days after the estimated delivery time, for reasons attributable solely to us, provided that you request such refund in writing before the Report is dispatched.

14.4. No refund in other circumstances. Without limiting Clause 14.2, no refund, credit or compensation shall be payable where:

(a) you disagree with, dislike or are dissatisfied with any interpretation, content, tone, length, format or conclusion of a Report;

(b) any event described in a Report does or does not occur, or occurs at a different time or in a different manner;

(c) the Birth Data or Contact Details supplied by you are incorrect, incomplete or inaccurate;

(d) you change your mind, no longer require the Report, or ordered the wrong Service;

(e) delivery fails or is delayed for any reason set out in Clause 13.4; or

(f) you are in breach of any provision of these Terms.

14.5. Corrections. Where a Report contains an error in the Birth Data stated in it that is solely attributable to us and is notified within the period set out in Clause 11.1(d), our sole obligation shall be to issue a corrected Report. Where incorrect Birth Data was supplied by you, we may, at our sole discretion, prepare a fresh Report upon payment of such additional Fees as we may specify.

14.6. Processing. We shall endeavour to initiate approved refunds within seven (7) Business Days of approval, to the original payment method only. The time taken for the refund to be credited depends on your bank or payment provider and is outside our control; refunds to cards or payment methods issued outside India may take substantially longer to reflect, and any foreign-exchange difference or charge arising on a refund shall be borne by you.

14.7. Chargebacks. You agree to contact us at support@nakshatraco.in and allow us a reasonable opportunity to resolve any payment concern before initiating any chargeback or payment dispute with your bank or card issuer. We reserve the right to contest any chargeback, to furnish evidence of delivery and of your acceptance of these Terms, and to refuse any future Order from you.

14.8. Changes to an Order. Before Preparation Commencement, and upon a written request to support@nakshatraco.in, we may at our discretion: (a) correct the Birth Data or Contact Details for your Order at no additional charge; or (b) change your Order to a different Service, subject, where the Fees for the new Service are higher, to your payment of the difference before any work begins, and, where they are lower, to a refund of the difference less any charges levied by the Payment Gateway. After Preparation Commencement, no change to an Order shall be permitted, and any different or additional Service shall require a new Order at the Fees then applicable.

14.9. Time limit for requests. Any request for a cancellation, refund or change under this Clause 14 must be made in writing to support@nakshatraco.in, quoting your name and Order details, within fifteen (15) days of the date of payment or, where later, of the event giving rise to the request. Requests made after that period shall not be eligible for processing under this Clause 14, without prejudice to any right which cannot lawfully be excluded under Applicable Law.

15. Follow-up and Revisions

15.1. At our sole discretion, we may respond to reasonable questions seeking clarification of what a delivered Report states, provided such questions are received by email within fourteen (14) days of delivery. Any such response shall be brief, shall be provided by email only, and shall not constitute a new Report, a consultation, an extension of the Report or an admission of any error.

15.2. We are under no obligation to revise, rewrite or amend any Report. Any revision we may choose to make shall be confined to the portions we consider appropriate, and we shall not alter any finding merely because it is unwelcome.

15.3. We do not offer live consultations, calls, meetings or real-time sessions as part of the Services.

16. Intellectual Property

16.1. All Intellectual Property Rights in the Website, the Content, every Report (including its structure, wording, templates, designs and methodology), and the name, logo and marks “Nakshatra & Co” are and shall remain the exclusive property of Nakshatra & Co or its licensors. No right, title or interest in any of them is transferred to you.

16.2. Subject to your compliance with these Terms and payment of the Fees in full, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to view, download and retain your Report for your own personal and non-commercial use.

16.3. You shall not, and shall not permit any person to: (a) sell, resell, rent, license, distribute, publish, broadcast or commercially exploit any Report or Content; (b) reproduce, copy, modify, translate or create derivative works from any Report or Content except for your personal use; (c) remove or alter any proprietary notice; (d) use any Report or Content, or any part of the Website, to train, fine-tune, develop or evaluate any artificial-intelligence or machine-learning model or system; or (e) scrape, crawl, harvest or extract any Content by automated or manual means, or compile any database from it, other than indexing by search engines and similar services for public search, as permitted by our robots.txt file.

16.4. If you believe that any Content infringes your Intellectual Property Rights, you may write to support@nakshatraco.in with sufficient particulars to identify the material and your rights in it, and we shall examine the complaint and take such action as we consider appropriate.

17. Acceptable Use

17.1. You shall not: (a) use the Website or Services for any unlawful, fraudulent or harmful purpose; (b) submit any false Order, false information or information of any person without authority; (c) impersonate any person or misrepresent your identity or affiliation; (d) harass, abuse, threaten, defame or intimidate us or any person; (e) use any Report to harm, threaten, coerce, deceive, discriminate against or exert pressure on any person; (f) introduce any virus, malware or harmful code; (g) attempt to gain unauthorised access to, interfere with, disrupt or circumvent any security feature of the Website or any system connected to it; (h) collect or harvest the personal data of any other person through the Website; (i) send spam, phishing messages or unsolicited communications to us or through the Website; (j) submit or transmit any content that is obscene, defamatory, hateful, or that demeans any person or group on the basis of religion, caste, race, gender, sexual orientation, disability or any other characteristic; (k) seek to use any Service in connection with any practice intended to harm, control, coerce or improperly influence another person; or (l) use the Website or Services in any manner that infringes any person’s rights or violates Applicable Law.

17.2. We may, at our sole discretion and without liability, refuse, suspend or cancel any Order, withhold any Report, block any communication, or deny access to the Website to any person whom we reasonably believe to be in breach of these Terms.

17.3. Any person whose Order has been refused or cancelled, or whose access has been denied, under Clause 17.2 shall not place any further Order or use the Services again without our prior written consent.

18. Feedback, Reviews and Communications

18.1. Any feedback, review, testimonial, suggestion or comment that you provide to us (“Feedback”) may be used, reproduced, edited for length or clarity, and published by us, without payment to you, in any medium, including on the Website and in promotional material, identified only by your first name, initials or a general description, unless you ask us in writing not to do so. We do not intend to alter the substance of any Feedback.

18.2. By providing your Contact Details, you consent to receive communications from us by email and WhatsApp relating to your Order and the Services. Such communications are transactional in nature and may be sent to you irrespective of any “Do Not Disturb” preference registered against your number. We intend to send promotional communications only where you have agreed to receive them, and you may ask us to stop at any time by writing to us.

19. Privacy and Data Protection

19.1. We collect, use, store and process personal data, including Birth Data and Contact Details, for the purpose of providing the Services, communicating with you, processing payments, maintaining records and complying with Applicable Law, including the Digital Personal Data Protection Act, 2023 and the rules made thereunder. Our handling of personal data shall be further described in our Privacy Policy published on the Website.

19.2. You acknowledge that, in order to provide the Services, personal data may be processed by third-party service providers engaged by us, including the Payment Gateway, website hosting and form providers, cloud storage and spreadsheet providers, email and messaging providers, and the software, artificial-intelligence and other technology services referred to in Clause 9.1 (including those accessed through APIs), some of whom may store or process data outside India, within the limits permitted by Applicable Law.

19.3. While we take reasonable security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of any data transmitted to us or stored by us.

20. Third-Party Services and Links

20.1. The Website and Services may contain links to, or rely upon, websites, applications and services operated by third parties, including the Payment Gateway, email providers and WhatsApp. We do not control, endorse or accept responsibility for any third-party service, its content, availability, security or practices, and your use of any third-party service is governed solely by its own terms.

21. Disclaimer of Warranties

21.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, THE CONTENT, THE SERVICES AND EVERY REPORT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, CONDITION OR GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS OR NON-INFRINGEMENT, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED.

21.2. Without limiting the foregoing, we do not warrant that: (a) any Report or Content will be accurate, complete, reliable, useful or suitable for your purposes; (b) any interpretation, observation or timing will prove correct; (c) the Website will be uninterrupted, timely, secure or free from errors, viruses or other harmful components; or (d) any defect will be corrected.

21.3. Articles, essays and other Content published on the Website are general educational material about astrology. They are not personal readings, may not apply to your chart, and are subject to every disclaimer in these Terms.

21.4. Any testimonial or review reflects only the personal experience of the individual concerned and does not mean that you will have the same or any similar experience or result.

22. Limitation of Liability

22.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NAKSHATRA & CO SHALL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, FOR ANY:

(a) indirect, incidental, special, consequential, exemplary or punitive loss or damage;

(b) loss of profit, revenue, income, business, contract, opportunity, employment, promotion, investment, savings or goodwill;

(c) loss of or damage to any relationship, engagement, marriage or family arrangement;

(d) emotional distress, anxiety, disappointment, mental suffering or loss of enjoyment;

(e) loss or corruption of data; or

(f) loss or damage of any kind arising from any decision, action, omission or reliance by you or any other person on the basis of any Report, Content or communication,

in each case even if we were advised of, or could reasonably have foreseen, the possibility of such loss or damage.

22.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, THE SERVICES OR ANY REPORT, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

22.3. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under Applicable Law, and nothing in these Terms shall affect any right that you may have as a consumer under the Consumer Protection Act, 2019 which cannot lawfully be excluded or limited by contract.

22.4. You agree to notify us in writing at support@nakshatraco.in of any claim, together with reasonable particulars, within thirty (30) days of becoming aware of the event giving rise to it, so that we may investigate and attempt to resolve it while the relevant records remain available.

23. Indemnity

23.1. You agree to indemnify, defend and hold harmless Nakshatra & Co from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) any Birth Data, Contact Details or other information submitted by you, including any claim by a Third-Party Subject; (c) any use, disclosure, production or reliance upon any Report in breach of these Terms, including Clause 6; (d) your violation of any Applicable Law or the rights of any person; or (e) any chargeback or payment dispute initiated by you without valid cause.

24. Force Majeure

24.1. We shall not be liable for any failure or delay in performing any obligation under these Terms to the extent that such failure or delay is caused by any event or circumstance beyond our reasonable control, including acts of God, flood, fire, earthquake, epidemic, pandemic, war, terrorism, civil unrest, strikes, governmental or regulatory action, lockdown, failure of electricity, internet, telecommunication or hosting services, failure of the Payment Gateway or any third-party service provider, cyber-attack, illness or incapacity of personnel, or any other Force Majeure Event. The time for performance shall be extended for the duration of the Force Majeure Event.

25. Suspension, Withdrawal and Termination

25.1. We may, at any time and without liability, suspend, withdraw, modify or discontinue the Website or any Service, in whole or in part, temporarily or permanently. Where we discontinue a Service after receiving payment for an Order but before Preparation Commencement, we shall refund the Fees for that Order.

25.2. Clauses 5 to 11, 14 and 16 to 30, and any other provision which by its nature is intended to survive, shall survive the completion of any Order and any termination of these Terms.

26. Electronic Communications and Notices

26.1. You consent to receiving all agreements, notices, disclosures and other communications from us electronically, and agree that all such electronic communications satisfy any legal requirement that such communications be in writing.

26.2. Notices to us shall be sent by email to support@nakshatraco.in and shall be deemed received on the Business Day following the day on which they are sent. Notices to you may be sent to your Contact Details or published on the Website, and shall be deemed received upon dispatch or publication.

27. Complaints

27.1. Any complaint, query or concern relating to the Website or the Services may be raised by writing to support@nakshatraco.in or by WhatsApp message to +91 72920 20802, quoting your name and Order details. We shall endeavour to acknowledge complaints promptly, ordinarily within forty-eight (48) hours, and to resolve them within a reasonable time, ordinarily within one (1) month, although some matters may take longer.

27.2. If you are not satisfied with our response, you may write to our Grievance Officer:

Name: Rishabh Singla
Designation: Grievance Officer
Email: rishabh@nakshatraco.in

27.3. You agree to raise any complaint with us in the first instance and to allow us a reasonable opportunity to resolve it amicably before initiating any proceedings.

28. Governing Law and Jurisdiction

28.1. These Terms, and any dispute or claim arising out of or in connection with them, the Website or the Services, shall be governed by and construed in accordance with the laws of the Republic of India.

28.2. Subject to Clause 27.3 and to any non-excludable right you may have to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Patiala, Punjab shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms, the Website or the Services.

29. Amendments

29.1. We may amend, modify, replace or supplement these Terms at any time, in whole or in part, by publishing the revised Terms on the Website with a revised “Last updated” date. The revised Terms shall take effect from the date of publication. Where we consider a change to be material, we may, but shall not be obliged to, also notify you by email at your Contact Details. The version of these Terms in force at the time an Order is placed shall govern that Order.

29.2. Your continued access to the Website or use of the Services after the publication of revised Terms shall constitute your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

30. General

30.1. Entire agreement. These Terms, together with the documents referred to in them, constitute the entire agreement between you and us in relation to their subject matter and supersede all prior communications, representations and understandings, whether written or oral.

30.2. Severability. If any provision of these Terms is held by any court or competent authority to be invalid, illegal or unenforceable, in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed, and the remaining provisions shall continue in full force and effect.

30.3. Waiver. No failure or delay by us in exercising any right or remedy shall operate as a waiver of it, and no single or partial exercise of any right or remedy shall preclude any further exercise of it or of any other right or remedy.

30.4. Assignment. You may not assign, transfer or sub-contract any of your rights or obligations under these Terms. We may assign, transfer, sub-contract or otherwise deal with any of our rights and obligations under these Terms at any time without your consent.

30.5. Relationship. Nothing in these Terms creates any partnership, joint venture, agency, employment, fiduciary or advisory relationship between you and us.

30.6. No third-party rights. No person other than you and us shall have any right to enforce any provision of these Terms.

30.7. Language. These Terms are drawn up in English. Any translation is provided for convenience only, and the English version shall prevail in the event of any inconsistency.

30.8. Headings and emphasis. Capitalised and bold text is used to draw your attention to particular provisions and does not diminish the effect of any other provision.

30.9. Inadvertent errors. These Terms, the Website and our communications have been prepared with care but, being prepared by people, may contain inadvertent errors, omissions, ambiguities or inconsistencies. Any such error shall be read in the manner that best reflects the evident intention of these Terms, shall not by itself give rise to any right, obligation or claim that was not intended, and may be corrected by us at any time.

31. Contact

All communications relating to these Terms may be addressed to:

Nakshatra & Co
Email: support@nakshatraco.in
WhatsApp: +91 72920 20802
Website: nakshatraco.in

By placing an Order, you acknowledge that you have read and understood these Terms and Conditions, that the Services are provided for entertainment purposes only, that no Report is valid for any legal purpose, and that you agree to be bound by these Terms and Conditions in full.